Shipping Policy
TCGroupAU is proudly an Australian business based in Melbourne shipping our products form local warehouses.
DISPACTH
TCGroupAU team endeavour to have your orders packed and shipped in an efficient and timely manner so you get your orders safer & faster.
All orders are packed and dispatched within 1 business day of your order but in most cases will be dispatched the same day if possible.
DELIVERY OPTIONS
For the convenience of our customers, we offer several delivery options to make shopping with us a breeze.
Click & Collect:
We offer a free Click & Collect service for our local Melbourne customers who wish to visit our Wollert or Delahey locations. We will organise a pickup time and location after you place your order.
If you would like to use this method of delivery please select "Local Pick-Up" as your delivery method during checkout and one of our team will be in contact with you. We require photo ID and a copy of your order upon collection.
Note: Any order that have been place for Click & Collect that remain uncollected for 14 days from the date of purchase, will be cancelled and refunded (less any applicable fees associated with your transaction such as Afterpay or Zip Pay). You will receive a courtesy reminder after 7 days via email in regards to your order.
Standard Delivery:
Postage Partners: Australia Post
Delivery Timeframe: 2-7 Business Days
Cost: $10 flat rate nation-wide, fully tracked
Express Delivery:
Postage Partners: Australia Post
Delivery Timeframe: 1-2 Business Days
Cost: Calculated at checkout based on weight & distance, fully tracked
SHIPPING DELAYS
Occasionally due to circumstances outside TCGroupAU control, delivery delays may occur.
If you believe there has been an issue with your delivery, please contact Customer Care via email or our socials within 14 days of receiving your Shipping Confirmation email, so we can launch an investigation with our couriers on your behalf. Please note, if your delivery includes any pre-order items, your order will be subject to the terms and conditions of our Pre-Order Policy. To avoid any preventable delays, please ensure you double-check your order details, including your full delivery address, prior to placing your order at checkout.